Set up your mail app

An app password is a separate password for one mail app. Your main password works in mail apps too (unless two-step verification is on), but app passwords keep it off your devices, and you can revoke one lost phone without changing anything else.

• Create one in Settings → Mail apps with New app password. Give it a name you'll recognize, like "iPhone Mail". We ask for your password (and, with two-step verification on, a code from your authenticator app) and email you that one was created.
• We show it only once. Paste it into the app as the password, with your full address as the username.
• Revoke it any time: the app using it stops syncing right away. You can have up to 5 app passwords at once.
• Changing your main password keeps app passwords working, unless you tick Also revoke all app passwords. A reset with "Forgot password?" revokes them all, so whoever knew your old password loses mail access too.

1. 1
   Open your mail accounts
   Go to Settings → Apps → Mail → Mail Accounts (on older iOS: Settings → Mail → Accounts).
2. 2
   Add an account
   Tap Add Account → Other → Add Mail Account. Enter your name, you@exitomail.com, your password (or an app password) and a description.
3. 3
   Choose IMAP and enter the server
   Pick IMAP. For both Incoming and Outgoing Mail Server, enter host name mail.exitomail.com, your full address as the user name and the same password.
4. 4
   Save
   Tap Next, then Save. The ports and encryption are picked automatically.

Apple Watch shows the mail from the iPhone Mail app, so there's nothing extra to set up on the watch.

1. 1
   Add an account
   In the Gmail app, tap your profile picture, then Add another account → Other.
2. 2
   Choose manual IMAP setup
   Enter you@exitomail.com, choose Manual setup → Personal (IMAP) and enter your password (or an app password).
3. 3
   Incoming server
   Server mail.exitomail.com, port 993, security SSL/TLS, username your full address.
4. 4
   Outgoing server
   Server mail.exitomail.com, port 465 with SSL/TLS (or 587 with STARTTLS), and keep Require sign-in on.

Other Android mail apps, like Samsung Email, ask for the same settings.

1. 1
   Add your account
   In Outlook, go to Settings → Accounts → Add account (classic Outlook for Windows: File → Add Account) and enter you@exitomail.com.
2. 2
   Let Outlook find the settings
   Outlook looks your settings up from the address. If it asks for the account type, choose IMAP (sometimes under “Advanced setup”).
3. 3
   If it asks for servers
   Incoming: mail.exitomail.com, port 993, SSL/TLS. Outgoing: mail.exitomail.com, port 587 with STARTTLS (or 465 with SSL/TLS).
4. 4
   Finish
   Use your password or an app password for both, then continue. On iPhone and Android, Outlook asks the same questions.

1. 1
   Add a mail account
   In Mail, choose Mail → Add Account (or System Settings → Internet Accounts), then Other Mail Account.
2. 2
   Sign in
   Enter your name, you@exitomail.com and your password (or an app password), then Sign In.
3. 3
   If Mail can't verify it on its own
   Choose account type IMAP and enter mail.exitomail.com as both the incoming and outgoing server, with your full address as the user name.

1. 1
   Add a mail account
   Open Account Settings → Account Actions → Add Mail Account, or use the setup screen on first launch.
2. 2
   Enter your address
   Type your name, you@exitomail.com and your password (or an app password), then Continue.
3. 3
   Confirm the settings it found
   Thunderbird looks the settings up for you: IMAP on mail.exitomail.com port 993 (SSL/TLS) and SMTP on port 465 (SSL/TLS) or 587 (STARTTLS). Click Done.

Microsoft has replaced the Mail app that came with Windows by the new Outlook for Windows, so the Outlook steps apply on current PCs.

If you still use the older Mail app:

1. 1
   Add an account
   Open Settings → Manage accounts → Add account → Advanced setup → Internet email.
2. 2
   Fill in the servers
   Account type IMAP4. Incoming server mail.exitomail.com:993, outgoing server mail.exitomail.com:465, your full address as the user name.
3. 3
   Require SSL
   Keep “Require SSL for incoming email” and “Require SSL for outgoing email” ticked, and sign in to the outgoing server with the same details.

Spark, eM Client, Thunderbird for Android (formerly K-9 Mail) and every other IMAP app take the same settings:

Choose normal password authentication. If the app offers OAuth or "Sign in with…" buttons, skip them and pick IMAP instead.

• The username is your whole address, like you@exitomail.com, not just the part before the @.
• Changed your password? Update it in your mail apps too. App passwords keep working after a password change, but not after a reset with "Forgot password?". Two-step verification on? Mail apps need an app password; your main one won't work.
• Check the ports and encryption. 993 with SSL/TLS for incoming; 465 with SSL/TLS or 587 with STARTTLS for outgoing. Mixing them up (587 with SSL/TLS) is the most common mistake.
• Storage full? When your space runs out, new incoming mail is refused until you free some up or add storage. See the shared storage pool.
• Still stuck? Check the status page, then write to us with the app name and the exact error message.