Question 1

Is the 5 GB plan really free?

Accepted Answer

Yes. Every account gets 5 GB shared between mail and Exito Vault, with no ads, no trial period and no credit card. Paid plans only add more space and extras.

Question 2

Will you ever show ads or sell my data?

Accepted Answer

Never. There are no ads in ExitoMail, not even on the free plan, and we never sell, rent or share your data for advertising. We don't run analytics or trackers either. We make money from people who choose a paid plan, and that's the whole business model. It's written into our Privacy Policy.

Question 3

What is Exito Transfer, and do recipients need an account?

Accepted Answer

Exito Transfer sends big files by link or by email: up to 5 GB per transfer on the free plan, with links that last up to 7 days (Plus and up can also keep a transfer until they delete it). You sign in to send, which keeps spam and malware out, but the people you send to just click and download. No account, no app. Only need to send files? Sign up with the email you already have.

Question 4

Is a custom domain really included for free?

Accepted Answer

Yes. The free plan includes one custom domain, something most free email services don't offer. Let us add the records with an API key from your DNS provider, or copy a few records yourself, and we verify everything automatically. Your website stays exactly where it is. How it works.

Question 5

Will it work with my iPhone, Android or Outlook?

Accepted Answer

Yes. ExitoMail speaks the standard protocols (IMAP and SMTP), so any mail app works. Outlook and Thunderbird find the settings from your address; on iPhone and Android you type in our server name once. Step-by-step guides.

Question 6

Where is my data stored?

Accepted Answer

In the European Union. Mail and Exito Vault files are stored in Frankfurt, Germany, backups in Amsterdam, and our servers run in an EU data centre. Exito Transfer files are kept in EU storage too. Every connection is encrypted in transit, and we list every provider we use on our subprocessors page.

Question 7

Can I bring my old emails with me?

Accepted Answer

There's no one-click import yet. You can move mail yourself: add your old account and your new one to a desktop mail app such as Thunderbird or Apple Mail, then drag the folders across. Everything travels over IMAP, folders included.

Question 8

What happens if I run out of space or stop paying?

Accepted Answer

Nothing is deleted. While you're over your space, new uploads are paused and new incoming mail is refused (senders get a bounce) until you free up room or add storage. If you cancel a paid plan, you keep your account and your free 5 GB. Transfers you kept "until I delete it" get an expiry 30 days later, and we email you first.

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